Serious Complaint against OYO

***If you’re from OYO and this blog reached you. Please check my booking IDs for more details about my trips. ***

Hi. I am Bharti Gupta. I booked 3 OYOs for my New Year Plan of 2020.

Thanks to the COVID 19 that I got some time to register this complain otherwise I am never free to lodge these complains and we know these complain things never works. While we had met with many problems in the OYO hotels, we tried to complaint each time. But their Customer Care executives are so lethargic even to listen to us.

Our plan was:
DELHI – JAIPUR (1 NIGHT OYO STAY) – UDAIPUR (3 NIGHTS OYO STAY) – JAIPUR (1 NIGHT OYO STAY) - DELHI (1 NIGHT STAY-thankfully not in oyo)

OYO 1: Jaipur (Booking ID JMBW0457)

OYO Townhouse 321 Mansarovar

39 Rooms - Mansarovar Oth

24, 4 & 24, Rajiv Vihar, Main Gopalpura Bypass, Jaipur, Jaipur

Bed-sheets:
OYO doesn’t change their bedsheets. Yes! They don’t. Every time, we went there and asked them to change the bedsheets. And evch time we thought. Its ok. May be next time it wont happen. But it happened every time. We went there and asked them to change the bed sheet. And guess what. The washed bedsheets were dirty as well. What do you expect then?

OK. You calm yourself down. And wait. You want to enjoy as you are with your friends. So you kind of want to forget about the problems. Ok. We were hungry so we ordered food.

FOOD:

We ordered Soup. My sister was having cold and cough. No. There was no Novel Corona at that time. So we ordered soups. We specially asked them to serve them as hot as possible. So she can have soup and soothe her throat.

But TA-DA! You are in OYO. How can you expect happiness?

Our soups came almost in one and half hour. Yes. 1 and half hours they took, just to make two type of soups.

And the order arrived. We complaint about the late order. But still we were ok. Our patience was in the limits. We forgave the staff. They are humans. They work all they. They are serving you. You have to be nice to them.

But then, The soup was cold. Now. We were a bit disturbed but not completely. We called the restaurant and asked them what have they done? Why the soup is not hot?

They apologized and a nice young man came to our room to listen to our complain.

NICE LOOKING MAN: “We are really sorry. I will just check with the staff whats wrong. You will not face such a problem. If you have any problem just let me know. I will get your soup served hot. Blah blah!”

Then they served us the hot soup.

We were fine. So far…it was ok.

Next day we woke up. We were three girls: I, My sister and a friend.

So, One of us had periods. And what do you want on such a day. Your own bathroom, bed, something hot to drink every now and then.

We woke up just to find out that there was no water in the bathroom. Wow!

Period + NO water + a pad you wore overnight + Mood swing + belly ache + OYO staff who can do NOTHING about it !!!

Yes, we somehow managed. Dialed the reception, room service etc. But nobody knew how to deal with such a problem.

Now! We thought of forgetting everything and just having our breakfast and get rid of such a terrible hotel. So, we went to the breakfast hall.

Surprise! What do they have for breakfast?

Maggie!

And?

Poori bhaji!

Bhaaji was kept in a container. Full of yellow liquid. With a small piece of aaloo swimming in it. It had no taste and no spices and no aaloo. Guys! Those you do not know. Aaloo is kind of a vegetable which is popularly eaten in NORTH INDIA. Aaloo completes the food. Aaloo is the least expensive vegetable. Its generally Rs 10 per kg. They couldn’t even serve aaloo?

Ok. I could eat poori with achar. They didn’t even had achar. There was no water to drink.

There was nothing.

Just a table with Maggie, that yellow liquid and a plate with 2-3 pooris in it. No waiter to attend. Nothing!

I saw one waiter, I asked him to bring tea for us. And I too asked him that what kind of scene is this.

There was a family who entered with little kids. They saw the Maggie and yellow liquid. They too freaked out.

I realized I had to take my medicine before breakfast and guess what? There was not even a glass of water. I forgot my medicines on the table only.

We came back. We have to check out. We complained about the hotel while checking out. We asked them for a refund, they asked us to complained to OYO. Wow!

Now what I do not understand. OYO and the hotel? Are they different. Doesn’t the hotel have to go by the brand?

Anyway. We were in travelling mood. We had to drive to Udaipur. SO we left, and wanted to seize the day.

CUSTOMER CARE NUM: NO HOTEL NUMBER

Now OYO will never give you the hotel’s contact number on Google. They will give their own customer care number as hotels num.

Why would you wait for your call to be connected to a third person/party, just to say that “Hi. We are arriving late at night, kindly get our room ready.”

But we called customer care. Waited for call to get connected. Asked the customer care the hotel num. Their customer care sucks. Yes. They do not talk properly. I think they don’t get salaries that’s why they take out on their customers. They confimed my details a hundred times. And then provided us the hotel number.

So we reached Udaipur at night. Midnight. We kept in contact of hotel somehow and told them that we are coming.

OYO 2: UDAIPUR (Booking ID: JLKW5907)

Capital O 47793 Golf View Retreat

Golf View Retreat

7, Jogi Talab Bypass Rd, Basti Ram Jiki Badi, Udaipur, Udaipur

NO LIFT!

OK! So late night. We came to hotel. It was ok initially. But as we entered we realized that there is no lift. Our room was on second floor. WOW!
Means, If you left your mobile charger in the car. Either you have to go two floors down to gt the charger. Or you switch off your phone.

You can actually say that such things do not matter. Lift and all. But these things take away your mental peace.

Bedsheet:

Again, we asked him to change the bedsheet. I don’t wanna write anymore about it. I am really running out of words how terrible I felt.

We somehow managed to stay there.

Same problems. Nobody heard the problems. OYO kept calling me. HI I am senior officer, blah blah. I will asked the senior most officer to call u. I will ask XYZ to call u. I don’t want calls. I don’t want to explain all these problems to each officer. U record my calls. Use them. Do not expect me to speak again and again the same problem. I am on a tour. I am not your inspection team.

We were so happy that we left that place. After three night(mares). The breakfast we ordered were late in this hotel as well.

There was only one man, who took care of the whole hotel. I dint see any other man there.

WE again left for Jaipur.

OYO 3: Jaipur (Booking ID: MFYH8379)

OYO Townhouse 036 C Scheme Ahinsa Circle

OYO Townhouse 036 Ahinsa Circle

O-10, Ashok Marg, Ahinsa Circle, Jaipur

We shared the terrible experience we had with two OYOs. The guy at the reception assured us that here things will not be same. We had no option than to believe him. We did. The room was good. For a change, the bedsheet looked ok. Everything was ok.
We took bath and the drainage was blocked. We were too tired to raise any complain. We didn’t even share this problem with each other. Yes we just avoided the conversation, the three of us.

Finally. We were out of this hotel as well. The last hotel was better than the first two. But again it didn’t match the standards of any good hotel.

The trip ended.

We had talked to so many customer care during the trips that we couldn’t talk anymore about the problems and awful experience we face at OYO. I was adamant that I will call them till I get a refund. But then. No amount of money can repay our terrible nights.

With this blog. I want to bring it to the notice of the authorities of OYO, how do you manage to solve these problems.
I also came to know that you build these hotels for couples. But what about us? The travellers. Who want a good stay.

CUSTOMER CARE:
I am writing this blog cuz guess what? I didn’t get an email id, on which I can mail.

I was watching a YouTube Video and I saw ADITYA GHOSH in one of that video. ADITYA GHOSH is the CEO of OYO.

I asked the youtuber to get me his email id. Then I started searching the email id of customer care.

Mr ADITYA GHOSH

Please see my booking IDs and refund my amount. If you can.

And

I hate the name of your Business. You have atleast lost three good customers. I, my sister and my Friend.

Do not Marry! Stay happy!

I have come across so many people who do not want to get married in their lives. Earlier I used to think it’s only me or its just lack of maturity in me or my feminism which say that I should not get married. But gradually I have come across so many people in my life or are somehow related to my life who say that they do not want to get married.
My reasons not to get married is:

I think I will not find a person ever in my life who can bear with me, my thoughts and my high volume on each & everything. Its not that I get angry, its just my pitch is a bit high that in my theatre plays, I am exempted of collar mics. I don't think there's a guy who is brave enough to do that.
Hats off to my PG mates, who are bearing with me.

Marriage is a relationship through which you will get a saas, nanad, sasur, jeth, devar etc but not a husband.
When you will need a husband, he will be busy in playing the role of a son, brother, or anything but not husband.
So in short, faayeda kuchh nahi. Sirf consequesnces.

Its just a legal bond, in which u r allowed to move in with a guy, in his home, with all your new bed, fridge, AC, oven, and many other things gifted by your father. Dowry, to be axact.

These days, success rate of the marriages are very low. I think people these days not now very tolerant to anything which they are not comfortable in. So they get fed up easily and break the relationship. Nobody takes marriage as a relationship n commitment did to each other. They just believe in a bond which is signed by both of the parties and are approved of living together but in reality, they might ot approve each other. They might ot talk to each other. They might be having different views about each other. But still, because in society, they have to live with each other, because they husband n wife, they choose to bear with each other.

Girls now are more aware of their rights. In older times, when a woman wants to do something, she could be replied by the word 'NO'. But now-a-days, people know that she would retaliate. So they play Emotional Politics to say NO. They just do not say straight NO, they just give some reasons from the woman herself, that she herself says NO to the situation.

Sooner or Later...Do not Marry! Stay happy!

Every Man is 'Doosra Aadmi' - Every Women is 'Doosri Aurat'

Recently I watched a play in Multi Art Cultural Centre, Kurukshetra "Doosra Aadmi Doosr Aurat". A play in which every man can see himself and a woman can see herself. Not because we all have extra-marital affairs and cheat our partners somewhere, but because we somewhere are never satisfied with our lives and seek love and emotional bonds in any attractive man/woman around us.

The play conveyed a beautiful still bitter message how we are always stuck into the dilemma of being true to ourselves or to the society. We all boycott many things due to societal issues. Sometimes we lead a very artificial life just due to society and its pressure. Shoma Das (played by Dr Madhudeep Singh), migrates to Mumbai to lead a carefree and independent life. She is free, strong and a sensitive lady who comes across one of his colleagues, Sambhav Singh (played by Ravi Mohan Ras). Very naturally both fall in love with each other, seek their satisfaction in both emotional and physical relationships. Not to forget, both are married and have their own families. Still they continue with each other. Shoma finds this relationship more interesting than her own marriage. Sambhav respects her, her feelings, her liking and everything she wanted from her husband. Gradually, Shoma feels, she can never get respect and recognition what a wife does if she goes out with Sambhav. Sambhav also makes her feel so. Misunderstandings occur, fights are resolved but Shoma always finds that she is "just-another-women" for Sambhav, which bothers her a lot and she get nightmares. Sambhav hates her psycho-maniac behaviour and gets fed up. In the end, Shoma takes a leave from office for a month and gets back to her own life, where there is no Sambhav. She owns her own responsibilities and her daughter and finds it satisfactory. She sees a friend in Sambhav, nothing much.

The play conveys that how do we find interest in our same old n boring life and somewhere we are happy in it. At times we feel like having something special when we get bored in our lives. For time being, we find such relationships wonderful. But as the time passes and those relationships become our duties, we are unable to cope with them because we find those relationships not worthy enough. 

Shoma wanted a relationship for her happiness but how and when she becomes prey to it, it becomes late then. Sometimes relationships eat us and our 'self' but Shoma didn't let this happen.

A dialogue of the play which I found very effective. When Sambhav asks Shoma, in frustration, if she wants to marry him.

Shoma: I will marry you and break my past marriage. Later on, when I will not be satisfied by this marriage, I will marry again. And it will go on. So marriage is the solution.

'Character-less' is never a word for me. No one is character-less. Every person does something for his/her sake. Shoma and Sambhav are not character-less. They are the victims of their own temporary desires. We all have Shoma and Sambhav in us. For me every man, who is victim of such emotional games of life, is a 'Doosra Aadmi' and a 'Doosri Aurat'.

Restless Life

People of fast life, running like anything behind nothing. Hearts carelessly crushed under the stilettos or huge Woodland shoes but still no time to cry and wipe a tear away from the cheek. I wonder where everyone is running. What are they trying to achieve? Not peace, obviously, as they say. If they wanted peace it’s really not in running. Peace exists in standing silently and wandering for a few minutes. Peace exists in stroking the dog who sits on your doorstep every day. I have experienced peace, I’m sure. Peace surely lies in calling someone you care and asking him, “Hey! You had dinner? How was your day?”

I think, people themselves kick away their Peace of mind and indulge themselves in doing useless job for the sake of earning money and livelihood. We work all day long for a Multinational Company or for an Institute and earn our living. Imagine, after ten years of such a job, when someone asks, tell me about your life, what you will answer. “I earned money and worked for a company! And yeah! I went for few tours on my birthday!”

According to me, life is something in which you have to earn love and care. So when you have a bad day, someone should be there to count on. It can be friend, boyfriend, husband, wife, mother, sister, father, or anyone. Life becomes impossible when you realize that you don’t have someone who listens to you.

I have some friends who had break-up with their girlfriends because they didn't have time to spend on them. I can’t believe actually it was the reason. Now-a-days, people have so many delicious dishes in their menu card, but no time to eat. But the ice-cream melts before they could eat.

It’s the biggest misunderstanding of a person if he thinks that if he works all the time and he thinks of his own benefits all the time, is the best he can do to himself. Because we think about our benefits and in we involve so much in the same, that we forget and ignore our loved ones. And then in the end we see broken relationships everywhere.

The day is not away when there would be no place to cry and there would be no shoulder.

MAYBELLINE BABY LIPS BERRY CRUSH LIP BALM

MAYBELLINE BABY LIPS BERRY CRUSH Lip balm is a stick of normal size, 4.5 gm, as written by MAYBELLINE.
Translucent pink-red colour appears on the lips as you apply it. So if u don't want color just apply it gently on your lips and if you want colour, apply it really hard. You won't get so much colour as it's not a lipstick. But yeah! It will make your lips look nice! A normal & natural colour would appear.

It says "Six hour moisture", but no! It never happens! Because if you eat or drink anything, lip balm goes off! I dunno it generally happens with me! Don't know about you. So, you have to apply it over n over again.  Keep it with you in your pocket or in your bag!
If u don't eat or drink, it will last maybe for 1.5-2 hours! No, not 2 hours! Maybe 3 hours but its ok! Its good!
This review is just according to me. I don't know may be you will experience something else. 

Swimming After Two Years

Today, I went to swimming pool after two years and six months!

I woke up around 6:48 in the morning and got ready. I went to the swimming pools gate and gave Rs 5 to the employee sitting there. I went to the bathroom and took a bath and wore my swimming cap.

It is a big rectangular pool and which was four, seven and sixteen feet deep and the divisions were done by the rope in between. I went to seven feet. I wondered what if I might have forgotten how to swim. What if I die just after jumping into the water? I thought so much. And I just jumped into the water and my brain got blank. The next thing I felt that I was swimming like a fish in the water. I jumped, I swam and I enjoyed. And I realized that I didn’t forget to swim. I came back to my home. I felt sleepy. I slept around 8:30 and slept till 3:00 PM. 

Swimming makes you so tired!

I saw many new faces there. Everything so changed and so new. People were new. All the kids were new and all the ladies. There were a few ladies and a lot of kids. Things were changed. After swimming, we all used to gather in the bathrooms to take bath. We all used to enjoy showing off our new soap, shower gel, shampoo etc. But this year, the scenario was totally different. People didn't take bath. They didn't even take shower. They directly changed there clothes and went back to their homes. I was surprised seeing the whole thing but my face was expressionless.


Experience was good, even after two years when I had no friend there. Sometimes, its good to be surrounded by unknown people and it feels like you are alone in a crowded room. :)